Return Policy/Refund policyThis policy forms an indispensable part of the Terms and Condition published on the Invgear website page
Invgear user satisfaction Motto
At Invgear, we aim to provide quality software (herein also termed as software or product and/or services) as speedy, affordable, and reliable solutions that help in your business and professional life.
We also offer you customized and affordable pre, post, and other ancillary services.
We appreciate and thank you for choosing Invgear. We offer a completely functional trial version of our software/product/services so that you can be sure of your decision and carry out an evaluation of our software, product and/or services before you make a purchase.
During this trial period, our support and assistance team will be available to guide you any installation and configuration via emails or calls.
However, we strongly recommend that all customers download all relevant documentation pertaining to installations and test the trial version prior to making a purchase.
This policy explains the different situations for a refund. It also explains defined processes and courses of action in the event that we fail to meet your expectations and if or when your expectations are beyond our scope.
Refund policy for software services
In the event that you are not satisfied within the first month of using our software, let us know your concern. We shall do everything in our capacity to address your concern and provide you the best solutions along with a timeline for a solution to meet your needs.
If you are still not satisfied, we agree to offer you a COMPLETE REFUND for your purchase and also downgrade your account to the free plan which would have limited or no access.
Return in the event of termination/discontinuing/alteration/break of any functionality We aim at fulfilling all your needs so that you are satisfied with our services throughout your entire contract or license period and not just for the first 30 days.
In the event that during the license or contract period, we remove, break or discontinue any functionality that was in use at the time of your purchase or the time you signed up for a contract, then you are required to notify us of the same.
If we fail to address it in a timely manner or unable to meet your expectations, we offer you a PRO-ROTATED REFUND for the remaining period of your contract.
Return in the case of customization of any product or/and services
As we are a web-based software product and/or services company, our product/services are standard in nature.
However, there are events in which we need to undertake customization and development of some features based on your requirements. We may or may not charge an additional fee for the customization, which will be a little more than the standard pricing. Upon your acceptance and approval, the customization of the deliverables will be completed. In such a case, we will NOT process any REFUND no matter what may be the reason for the termination of the contract.
We work around the clock, keeping your convenience in mind. This is why we enable the auto renewal of your subscriptions all the way until you cancel or terminate the usage of the product and/or services.
When an auto renewal for your account is to be processed, we will send you an email that specifies the sum of money that will be charged and a confirmation on the payment method you opted for.
Your account for this product and/or service will be renewed successfully only on the receipt of payment. In a similar manner, we shall send you a receipt in your mail that specifies the amount which has been collected together along with the next renewal date and the renewal amount. In the event that you forget to cancel a product and/or service and wish to discontinue it but has already been charged for, you can directly contact us. The cancellation of the contract will be active up to 30days from the payment of the renewal of the product and/or services.
At the time of successful cancellations, we will offer you a COMPLETE REFUND.
All requests for a refund must be sent in writing.
You can write to use at Our office address
Om Nagar Urla Durg,
Contact - +91 9406009740
Or email at
A refund will be processed within 7 to 10 working days of receipt request. A Online refund will be made to the bank account/mobile wallet that was used to make the initial payment.
All other refunds will be paid via direct credit. In the case of direct credit, additional bank account details must be provided. In the event that you have requested a refund via cheques, the replacement cheque will not be issued at least until two weeks after the original processing date.
Exception to our refund policy
It is important that you note that we will not accept nor entertain a request for a FULL or PRO-ROTATED REFUND when we have suspended or terminated your access to Invgear services and/or products, especially if there has been a violation of our Terms of Service.
The refund and termination of registration apply only to the account from which the purchase was made. In the event that you are requesting a refund for multiple account purchases, each account refund will have to be handled and processed separately.
If you have already requested for a refund and purchased a subscription again, the second purchase made or the new subscription will not be refundable. Additionally, refunds cannot be given for monthly subscription payments. If you have purchased or made payment for a subscription and are not satisfied, you can cancel the subscription at any time. However, no previous subscription payment will be refunded.
In case of queries and assistance, feel free to reach out to us. Drop your email at firstname.lastname@example.org
Cancellation process is very simple, You have to send a mail from your registered email id to us at email@example.com after getting request we sent a confirmation mail back to you. After confirmation we cancel your account. The process of cancellation may take 2-3 working days.
after account cancellation we will refund your payment if any, made for using our service. the amount will be credited to same account which is used for payment. The amount refund process may take 7-10 working days.
Cancellation With in 30 days of payment
We provide 30 days money back guarantee. If you cancel account with in 30 days of payment we will COMPLETE REFUND for your purchase in same account from which you made payment, also downgrade your account to the free plan which would have limited or no access
Cancellation After 30 days of payment
If you are not satisfied with our services and want to cancel account after 30 days of payment, then send a email from your registered email id to us. After receiving email we will send a confirmation mail to you after getting confirmation we will cancel your account and refunds will be credited to your account which was used during payment.
Cancellation if found misusing account for illegal business
We allow only businesses that are legal in India, If found using the existing account indulge in any illegal business work than immediately account will be canceled/terminated.